Frequently Asked COVID-19 Questions

(Last updated 20th August 2021)

Do you have questions? We have the answers. This is your go-to resource for all questions related to COVID-19 at Phoenix Place. If your question isn’t answered here, then feel free to get in touch. We’re happy to help.

FAQs

CAN I STILL BOOK?

Absolutely, come and join the other students who have already booked in! We’ve got 360° tours of our rooms, or we can do a video viewing instead of an in-person viewing to help keep everyone safe. Get in touch with us at bookings@phoenix-place-liverpool.co.uk.

WHO IS/WILL BE IN MY 'HOUSEHOLD'?
  • If you are in a studio room, your household is just you.
  • If you are in a shared flat, your household is everyone within the shared flat. This means that if someone in your flat has or may have coronavirus, then you will be required to isolate, unless any of the following apply:
  • you’re fully vaccinated – this means 14 days have passed since your final dose of an approved COVID-19 vaccine
  • you’re under 18 years and 6 months old
  • you’re taking part or have taken part in an approved COVID-19 vaccine trial
  • you’re not able to get vaccinated for medical reasons
I'M TRAVELLING TO PHOENIX PLACE FROM ANOTHER COUNTRY, WHAT SHOULD I DO?

What you must do when you arrive in England from abroad depends on where you have been in the 10 days before you arrive and your vaccination status.

Please see https://www.gov.uk/guidance/travel-to-england-from-another-country-during-coronavirus-covid-19 for updated guidance on what to before and after your arrival to England.

HOW DO I CHECK IN?

It is likely that you will be checking in on the same day as a lot of other students and we want to keep you all safe and well. To help facilitate this, we ask that you:

  • Do not come to check into Phoenix Place if you (may) have coronavirus or have come into contact with anyone who (may) have coronavirus is the past 10 days
  • Make sure you have already completed your tenancy and payments before you arrive, so that you just have to show ID and collect your keys to check in
  • Book in an expected date and time slot for your arrival so that we can minimise the number of people moving round the building at the same time
  • Just bring a maximum of one friend or family member to help you check in; again, so that we can minimise the number of people moving around the building.
  • Ensure that you and your friend or family member adhere to all coronavirus (and other) related signage in the building
  • Please wear a face covering whilst moving around the building, unless exempt. You can remove this in your room/flat.
WHAT IS PHOENIX PLACE DOING TO HELP REDUCE THE RISK OF CORONAVIRUS?

We’re following Government guidelines and encouraging all our students, staff and contractors to do the same. We also have the following in place:

  • Hand sanitiser is provided at Reception and hand wash is provided in the communal toilet on the ground floor of A block
  • A glass screen has been installed in Reception
  • All rooms and communal areas have been deep cleaned before this new academic year
  • Contractors are allowed to Phoenix Place to carry out preventative and reactive maintenance works but must sign to say they have read, understood and will adhere to coronavirus policies within the building.
  • The frequency of cleaning of communal areas has increased; specifically, communal contact points are cleaned at least 4 times a day. This includes communal door handles, door release buttons, stairwell handrails, lift buttons (inside and outside the lift), washing machine and dryer door handles, communal bin lids, communal toilets, the coffee machine screen and the common room tv remote.
  • Suitable disinfectant cleaning products are used by cleaning staff
  • Where practical, windows are opened in communal areas to allow fresh air into enclosed spaces
  • Face coverings are worn by staff and contractors whilst moving round the building, unless exempt. These can be removed in the staff office.
  • Posters around the building to remind students, staff and contractors of coronavirus policies.
WHAT CAN I DO TO HELP REDUCE THE RISK OF CORONAVIRUS?

Although most legal restrictions have been lifted, and many people have been vaccinated, it is still possible to catch and spread COVID-19, even if you are fully vaccinated. Therefore, please take note of the following precautions that you can take to reduce the risk:

  • Wash your hands frequently, using soap and water, for at least 20 seconds.
  • Wear a face covering when moving round the building, unless exempt. You can remove this when in your room /flat.
  • Respect people’s personal space – some people will still wish to maintain social distancing.
  • Be responsible for the cleaning of any shared kitchen or living space, as well as your personal en-suite bedroom
  • Cough or sneeze into a tissue, dispose of the tissue as soon as possible and then wash your hands
  • Keep to the left in the stairwells and corridors
  • Use the stairs rather than the lift where possible.
  • If you do use the lift, check before getting in with someone that they’re okay for you to share. The lift is a high-risk area as it’s a confined space, and you can’t socially distance in them.
  • Minimise the number, proximity, and duration of social contacts.
  • You should also meet outside where possible.
  • Where comfortable, open windows in communal spaces to allow fresh air into enclosed spaces
WHAT TO DO IF I HAVE, OR THINK I HAVE, CORONAVIRUS?

You must self-isolate straight away and get a PCR test (a test that is sent to the lab) on GOV.UK as soon as possible if you have any of these 3 symptoms of COVID-19:

  • A high temperature
  • A continuous cough
  • A loss or change of smell or taste

 

You should also self-isolate straight away if:

  • you’ve tested positive for COVID-19 – this means you have the virus
  • someone you live with has symptoms or tested positive (unless you are not required to self-isolate – check below if this applies to you)
  • you’ve been told to self-isolate following contact with someone who tested positive – find out what to do if you’re told to self-isolate by NHS Test and Trace or the NHS COVID-19 app

 

When you do not need to self-isolate

If someone you live with has symptoms of COVID-19, or has tested positive for COVID-19, you will not need to self-isolate if any of the following apply:

  • you’re fully vaccinated – this means 14 days have passed since your final dose of a COVID-19 vaccine given by the NHS
  • you’re under 18 years, 6 months old
  • you’re taking part or have taken part in a COVID-19 vaccine trial
  • you’re not able to get vaccinated for medical reasons

Even if you do not have symptoms, you should still:

  • do daily rapid lateral flow tests (1 a day for 7 days), if you’re fully vaccinated, to protect yourself and others from COVID-19
  • follow advice on how to avoid catching and spreading COVID-19
  • consider limiting contact with people who are at higher risk from COVID-19

You must let us know as soon as possible if you are self-isolating by calling the 24/7 security phone on 07770 905 518, giving your name and room number. You must not come to Reception to tell us.

 

If you are showing any symptoms of coronavirus then you should get a test as soon as possible. If you are going to post your home-test kit or are going to a coronavirus test site, you should:

  • Notify us by calling the security phone on 07770 905 518 so that we can clean any communal spaces you have been through
  • Ensure you wear your face covering, unless exempt, as leaving and entering the building
  • Touch as little as possible in the communal spaces when exiting/entering the building
  • Not use public transport to travel

If you order a home testing kit, we will bring this to your room or flat door.

WHAT HAPPENS IF SOMEONE IN THE BUILDING HAS, OR THINKS THEY HAVE CORONAVIRUS?
  • If the student living in a studio room reports that they (may) have coronavirus, they will be asked to self-isolate within their studio room for 10 days. They may be able to end their isolation after 7 days if they receive negative lateral flow tests on day 6 and day 7, with tests taken 24 hours apart. We will complete another deep clean of any communal contact points they may have used and can arrange for food and/or medical supplies to be dropped outside their studio door.
  • If a student living in a shared flat reports that they (may) have coronavirus, then everyone within the flat should self-isolate in the flat for 10 days, unless they are not required to. They may be able to end their isolation after 7 days if they receive negative lateral flow tests on day 6 and day 7, with tests taken 24 hours apart. We will complete another deep clean of any communal contact points that students in the flat may have used and can arrange for food and/or medical supplies to be dropped outside their flat door.
  • If we are informed of more than one confirmed case with symptoms dating within 14 days of each other, we will contact our local Public Health England Health Protection Scheme who will work with us to assess the risks and advise us of what actions to take.